Kallidus Customer Support

Customer Support 101

• Customer Support 101
• Meet the Kallidus Customer Support Team
• How to contact the Customer Support team
• How we manage Support tickets
• Common terms used by Customer Support
• Who can get access to the Help Centre and how to get it

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How we manage, maintain, and improve Kallidus products

• Airfocus: Share feedback and suggestions, and see the roadmap
• Scheduled maintenance and updates
• Status page: service availability and performance for Kallidus products

Troubleshooting Support tickets

• How to save a HAR File
• How to find out what browser version you are using
• How to clear browser cache
• Understand and Manage cookies in Kallidus products
• How to send large files/content to the Support team

Policies, processes, and other information

• Use of AI in Kallidus products
• Accessibility standards for Kallidus products
• Kallidus privacy policy
• Zendesk data retention
• Kallidus Service Level Agreement (Standard SLA)

Platform set up and configuration

• Kallidus system requirements
• How to use SFTP Public Key Authentication
• My SSO Certificate is expiring, what do I need to do?
• How can I ensure that emails are delivered?
• End-of-Life Internet Explorer 11 and Legacy Microsoft Edge browser: How it may affect your use of Kallidus products

Other

• Transferring secure information to Kallidus
• FAQ - Set up and manage your Articulate licence
• Launching Kallidus