Kallidus Customer Support

Customer Support 101

• Customer Support 101
• Meet the Kallidus Customer Support Team
• How to contact the Customer Support team
• Common terms used by Customer Support
• Who can get access to the Help Centre and how to get it
• How do I check which Kallidus package my organisation has?

How we manage, maintain, and improve Kallidus products

• Airfocus: Share feedback and suggestions, and see the roadmap
• Scheduled maintenance and updates
• Status page: service availability and performance for Kallidus products

Troubleshooting Support tickets

• How to save a HAR File
• How to find out what browser version you are using
• How do I clear browser history, cache and cookies?
• Understand and Manage cookies in Kallidus products

Policies, processes, and other information

• Use of AI in Kallidus products
• Accessibility standards for Kallidus products
• Kallidus privacy policy
• Zendesk data retention
• Kallidus Service Level Agreement (Standard SLA)
• Kallidus Products Offboarding

Platform set up and configuration

• Learn Config Explorer [Beta]
• IMPORTANT: SFTP Security Updates and Authentication Options
• Kallidus system requirements
• How to use SFTP Public Key Authentication
• My SSO Certificate is expiring, what do I need to do?
• How can I ensure that emails are delivered?

See all 7 articles

Other

• Transferring secure information to Kallidus
• FAQ - Set up and manage your Articulate licence
• Launching Kallidus