Common terms used by Customer Support

What is this about?

There are lots of terms and acronyms that the Customer Support team use on a regular basis and the purpose of this article is to help clarify what they mean. 

ACL - Access Control List - Within Kallidus applications there are ACL lists associated with roles. 

Change Request or CR - A formal request for a new service, product feature or configuration, changes to data or additional, chargeable work that must be scoped and risk assessed by the Kallidus team.  A Change Request is the document that records the customer requirements, methods, analysis and customer/Kallidus approval and forms part of the Kallidus Change Management process.  Change Requests can be raised via the Help Centre via Submit Request.

DBA - Database Administrator. Here at Kallidus we have a team of DBA's who help to maintain your databases and data processes. 

DevOps - A cross-functional and cross-departmental team of technical experts who work collaboratively to resolve issues and maintain and build on our systems and platforms. 

Infrastructure Team - A team of technical experts who maintain and develop the infrastructure platform the Kallidus applications are hosted on. 

PEN Testing - Penetration security testing. This is the practice of testing a computer system, network or Web application to find vulnerabilities that an attacker could exploit.

PLYNT - A specific standard of penetration security testing. 

SQL - Structured Query Language - This is a domain-specific language used in programming and designed for managing data held in databases. 

SSL - Secure Sockets Layer - This is the standard security technology for establishing an encrypted link between a web server and a browser.

SSO - Single Sign On - SSO allows a user to log in with a single ID and password to gain access to a connected system or systems without using different usernames or passwords, or in some configurations seamlessly sign on to each system.