We always think it's nice to put a face to a name, so here are ours.
Our team-building afternoon - November 2019
From the left: Lauren Lagomarsino, Tim Pattison, Tilly Martin, Steve Frisby, Matthew Mayes, and Sheena Bolton.
Tilly Martin - Head of Customer Support
I started my career at Kallidus in mid-2014 and have worked in several different positions during that time, including Customer Support and Programme Coordinator for our migrations to our current infrastructure platform partner.
I really enjoy leading up the Customer Support team, as it allows me to build great relationships with our customers, influence change and continual improvement across the business and help coach the next generation of Customer advocates.
Outside of work, I am a massive book worm, nature lover and creative-crafter (I enjoy anything where I can make something beautiful while making a mess).
Steve Frisby - UK Customer Support Team Lead
I have been with Kallidus and working with our customers since 2002. What has been really great about working here is that we build such strong relationships with our customers and really get to understand their needs and help them get the most out of their systems.
My role has changed over the years but my primary focus has always been helping customers and aiming for 100% customer satisfaction. I also mentor new members of the team in my role as team lead, acting as a point of escalation and also deputising for Tilly, Head of Customer Support.
On a personal note, I am married, have two teenage daughters, love cycling and going on long walks across the Cotswolds with our dogs Fletcher and Dougie as a family.
Tim Pattison - Technical Support Analyst
With many years’ experience in Software Support working with Charities and Local Authorities to provide Accessible Transport services, I joined Kallidus in November 2017 after making a move away from the Transport Sector into L&D systems.
The range of products provided by Kallidus makes for an interesting and varied time in the Support Team and as our product line expands, I’m now gaining an insight into Recruitment and Performance Management systems.
Outside of work, my main interest is music and although no longer performing professionally I still like to record the occasional tune in my home studio.
Matthew Mayes - Technical Support Analyst
Sheena Bolton - Customer Support Analyst
I started with Kallidus in 2011 and during that time I have covered several roles starting as a trainer, and then later moving into more technically focussed roles such as my current place within the Customer Support team. I've been involved with Learning and Development for 17 years in total, and work to apply this experience when helping customers address challenges and achieve goals.
In my personal time proud holder of the position of Chair of the Board of Governors at my daughter's school; it's fascinating to see the inner workings of the British education system and it's challenges, but I'm also excited to help shape the future of our young learners.
I am also a massive advocate for the health benefits of Yoga.
Tom Harries - Customer Support Analyst
I started working with Kallidus in March 2021, having worked for five years within technical support for a Webhosting company supporting all aspects of their product portfolio. This followed my degree in Multimedia Web Design having graduated in 2015.
I enjoy investigating technical queries and supporting customers with software that can help grow and improve their business. I am excited about the challenge of continuing to work with clients and helping them overcome any obstacles they may have with the Kallidus suite.
Mary Lewis - Customer Support Analyst
I joined Kallidus at the start of May 2021. I have over 30 years’ experience in customer-focused environments and in a variety of roles: From customer facing with members of the public to supporting client teams. Delivering training, accredited programmes guided learning and assessor marking, presenting at small and large workshop events using face to face as well as using virtual/remote methods.
More recently I’ve worked as part of a Learning and Development team supporting well-known High-Street retailers and I have also enjoyed working as part of a Visitor Welcome Team at our local Cathedral, now that’s an impressive office to work in every day!
Outside of work I like to spend time with family and continue my own learning when I can, most recently trying out willow weaving, I now have a lovely shopping basket and a reindeer sculpture which I’m very proud of.
Jessica McFerran - Customer Support Analyst
I joined the Kallidus team in September 2021 after working for over 13 years in customer services across different industries, including international relocation.
I enjoy working with people, problem-solving, sharing knowledge and being a reassuring ear, which is why I think Kallidus is the perfect fit for me.
I am married, with two children, and I love nothing more than making memories with them.
Nikki Malone - Senior Customer Support Analyst
I have recently joined Kallidus as part of the Engage in Learning (EiL) acquisition having worked at EiL since 2017.
I’ve spent many years working in Training, Education and Quality Assurance covering lots of different industries. From delivering work based learning qualifications in Hospitality to training and installing software and hardware systems in Dental Practices all over the UK to Training Quality Assurance Manager at the Fire Service College where we became the first centre in Europe to be accredited to deliver NFPA Standards. My trip to Florida to collect the accolade was awesome and I even got to spend a day in Disney after sitting through a 2hrs timeshare presentation!
Now it’s all about eLearning, Learning platforms and help customers achieve their goals. My passion is working in partnership with customers and building strong and long relationships with them.
In my personal life I’m a Yoga loving, spin bike junkie with an obsession for green tea and yes I do have a special tea cupboard! When I’m not working, in the summer I can be found in Poole bobbing about in the water.