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Please include as much information as possible to help us resolve your issue quickly:

• Site URL: The full URL of the site where the issue occurred.
• Are you a named administrator for your site? (Yes / No)
• Describe the issue or query: What happened and what you were trying to do.
• Any specific details: e.g., affected user names, course codes, lesson codes, report names, etc.
• Error codes or messages: Upload a screenshot if available.
• Troubleshooting steps already taken: Helps us avoid repeating checks.

Providing this info helps us investigate faster so we can get back to you as quickly as possible — thank you!