This article explains how Administrators can un-enable and also re-enable Users and provides guidance on when these actions might be necessary. Only Administrators have the permissions to perform these actions.
With the right Users enabled/un-enabled, Administrators can efficiently manage User accounts, ensuring that only active Users count towards the license limits and that returning Users have timely access to their necessary learning resources.
Reasons for Un-Enabling Users include:
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Departure from Organisation:
- Users who leave the organisation should have their accounts un-enabled. Though these accounts will count towards your license usage until permanently deleted upon license renewal, un-enabling helps manage active licenses
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Extended Absence:
- Users on extended leave (e.g., maternity/paternity, long-term sick, or sabbatical leave etc.) may have their accounts temporarily un-enabled to maintain accurate reporting and prevent unnecessary learning reminders during their absence
Reasons for Re-Enabling Users include:
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Returning from Leave:
- Users who have been away on maternity/paternity, long-term sick, or sabbatical leave etc., may need their accounts re-enabled to access required learning upon their return
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Seasonal Contractors:
- Seasonal workers who only need accounts for specific periods may need their accounts re-enabled when they return for new contract periods to complete required induction/learning activities
How to un-enable (disable) a User
Watch the video or follow the steps in the next section:
Steps to un-enable (disable) a User
- Browse to Administration Home
- Select User:
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Select the User to be un-enabled. Use the Search fields to refine the list of Users if required or scroll down the list of Users:
- Uncheck the box User is enabled on the User Details page:
- Select Submit to save and confirm the change
That's it. The user is now unenabled. They will not appear in the list of unenabled (inactive) Users; however, they will appear in the list of 'Not enabled' Users.
How to re-enable a User
Watch the video or follow the steps in the next section:
Steps to re-enable a User
- Browse to Administration Home
- Select User:
- Change the Availability field to 'Not enabled':
- Select Apply to see a list of Not enabled Users
- Select the User to be enabled. Use the Search fields to refine the list of Users if required or scroll down the list of Users that are displayed
-
Check the box User is enabled on the User Details page:
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Select Submit to save and confirm the change
That's it, and the User is now enabled. They will now appear in the list of enabled (active) Users.
For further assistance, please reach out to the Kallidus Support team.
Select this link for information about how to contact the Customer Support team, such as team opening hours, live chat, and raising a support ticket.
To access Off the Shelf eLearning product updates, helpful articles, guides and tutorials visit the Knowledgebase.