In this article, we’ll show you how to configure and manage the ‘From’, ‘Reply to’, and BCC email settings in your Learn LMS so you can ensure automated notifications are trusted, delivered successfully, and routed to the right inboxes for your organisation.
We’ll cover:
- Where to find email settings
- ‘From’ address – set and validate the sender for automated emails
- ‘Reply to’ address – choose where email responses are delivered
- BCC – send copies of ad hoc emails/notifications to a chosen inbox
View the video walkthrough and follow the steps below:
Where to find email settings
Email Settings are located in the Global System settings. Follow the steps below to locate them.
- In Learn admin, browse to Settings:
- Select Email from the Settings administration menu:
‘From’ address – set and validate the sender for automated emails
Automated notifications, such as deadline reminders and Event booking confirmations, are sent directly to your users by Kallidus. However, in order that the emails are trusted by the recipients, they will appear to be sent from the address specified in the 'From address' field.
When a new email address is added for this purpose it must first be validated:
The validation process is:
- Enter the new ‘From’ email address in the settings
- The system checks that the email domain is correctly configured for sending
- A validation email is sent to the address you entered
- Open the email and select the ‘validate’ link
- You’ll be redirected back to Learn LMS
- Confirm and save the validated address to start using it
‘Reply to’ address – choose where email responses are delivered
The ‘Reply to’ field specifies where responses to automated emails are sent. By default, replies go to the ‘From’ address, but you can enter a different email here if you want responses to be handled by another inbox.
We recommend that a genuine address be entered here, for example, a generic admin team address, in case users reply and expect a response.
BCC – send copies of ad hoc emails/notifications to a chosen inbox
It is possible to send ad-hoc messages directly from Learn LMS to specific audiences, such as users enrolled on a course or lesson, members of a group, attendees of an event, or individual users. This provides a quicker alternative to using external email tools and ensures all communications are stored centrally for easy auditing and reference.
Ad-hoc messages are sent by selecting the 'Send email' option wherever it appears, for example here, in the Course administration menu:
View Send targeted ad-hoc messages to Users for more details.
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- Mastering email notification templates & configuration
- Engage your learners: think like a marketeer!
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