Learn - Impersonate a User

When troubleshooting, it can be useful to view Learn from the perspective of a specific User. This can be achieved using the ‘impersonate’ feature.

To impersonate a User:

• You must already have permission to administer the user you would like to impersonate
• Your LMS Role must have equivalent or greater permissions than the user you wish to impersonate
• Your LMS role has the correct ACL permissions assigned (contact the Support team for advice / guidance)

To impersonate a User, Navigate to any user profile. Select ‘Impersonate user’ on the ‘User details’ page:

A yellow banner will appear at the top of the screen to indicate that impersonation is underway.

All functions of Learn will behave exactly as if you are the impersonated User, so take care not to click any links or begin any Courses as this will appear to the User when they next log in.

Click the ‘Exit Impersonation’ button to end impersonation and return you to your logged in profile.

All actions performed while impersonating are recorded in the audit log with reference to the administrator, not the impersonated User.

While impersonating a User, the ability to change First Name, Last Name, Email Address and Password via the ‘My details’ page will not be available.