In this article we describe how an administrator can impersonate a User. This can be useful for troubleshooting to view from the User's perspective.
To impersonate a User:
- You must already have permission to administer the user you would like to impersonate
- Your LMS Role must have equivalent or greater permissions than the user you wish to impersonate
- Your LMS role has the correct ACL permissions assigned. Contact Support for further advice or guidance.
Steps to impersonate a User
- Browse to Administration Home and select User:
- Select the User that is to be impersonated. Use the Search fields to refine the list of Users if required or scroll down the list of Users:
- Select 'impersonate user' on the Details page:
- A yellow banner will appear at the top of the screen to indicate that impersonation is underway:
- Select 'Exit impersonation' to close the impersonation and return to your logged in profile
All functions of Learn will behave exactly as if you are the impersonated User, so take care not to click any links or begin any Courses as this will appear to the User when they next log in.
All actions performed while impersonating are recorded in the audit log with reference to the administrator, not the impersonated User.
While impersonating a User, the ability to change First Name, Last Name, Email Address and Password via the ‘My details’ page will not be available.
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