Thank you to everyone who provided feedback via your CEM, Airfocus or our recent survey. In response to your feedback, we have now made it easier for Users to login where an organisation uses a mix of Single Sign-On (SSO) and Username+Password authentication methods.
When activated, the feature allows SSO Users to log in directly using a specific link, bypassing the login page entirely. Similarly, it enables Username+Password Users to navigate directly to their login page without having to select their login method first.
This option eliminates the risk of Users selecting the wrong login method, minimising the need for support from the admin team, and enhances the overall experience.
Note: This feature is not applicable if your organisation uses either 100% SSO or 100% Username+Password authentication exclusively.
View the Knowledgebase article for full details and steps to configure.
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