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Learn - Understand and resolve scheduling errors with Business Objects reports

Matt Troy
Updated

When scheduled reports fail to run, Business Objects will present an error message. In this article, we'll explain what each of the error messages means, and provide a suggestion to resolve the issue. 

 

while trying to invoke the method com.crystaldecisions.sdk.properties.IProperty.getValue() of a null object returned from com.crystaldecisions.sdk.properties.IProperties.getProperty(java.lang.Object)

  • Meaning: Report has been scheduled to create a CSV output
  • Resolution: Schedule the report to be Excel output

Object could not be scheduled within the specified time interval.

  • Meaning: The schedule window has an end time the same as the start time.
  • Resolution: Create the end time to be a minimum of 30 mins after the start time.

connection error. [Communication error while reading data from FTP server: WSA10038]: [CrystalEnterprise.Ftp]

  • Meaning: Report has been scheduled to output to ftp
  • Resolution: No ftp server so schedule to Excel

server error. [Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [blackhole:25].]: [CrystalEnterprise.Smtp]

  • Meaning: Email server has been deliberately set to ‘blackhole’ so emails do not get sent via the system
  • Resolution: Reset the email server to what it should be to enable emails to be sent.

server error. [Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [blackhole:25].]: [CrystalEnterprise.Smtp]

  • Meaning: Email server has been deliberately set to ‘blackhole’ so emails do not get sent via the system
  • Resolution: Reset the email server to what it should be to enable emails to be sent.

source file error. [The system cannot find the path specified. ]: [CrystalEnterprise.Smtp]

  • Meaning: The total path length including the report name is too long.
  • Resolution: Rename the report name to be shorter in length and try again. If still fails then also rename folder name to be shorter in length and try again.

write error. [Error sending mail message to SMTP server. Return code: [4].]: [CrystalEnterprise.Smtp]

  • Meaning: Generated output file is too large to send via email
  • Resolution: Add a query filter to reduce the size of the output file that will be created.

write error. [Error sending mail message to SMTP server. Return code: [3].]: [CrystalEnterprise.Smtp]

  • Meaning: Generated output file is too large to send via email
  • Resolution: Add a query filter to reduce the size of the output file that will be created.

login error. []: [CrystalEnterprise.Ftp]

  • Meaning: Report has been scheduled to output to ftp
  • Resolution: No ftp server so schedule to Excel

An internal error occurred while calling 'openDocument' API. (Error: ERR_WIS_30270)

  • Meaning: Report is corrupted
  • Resolution: The report will need to be recreated

no data to fetch ("Enter value(s) for Lesson Status (Best)": no given values)

  • Meaning: If the start of the message begins with “no data to fetch” this means that a report has been scheduled with a prompt that is not optional and no value has been set.
  • Resolution: Change the report prompt to be an optional prompt or ensure that a value has been set in the prompt.

server error. [Error initializing SMTP server. Return code: [SMTP 421 - Service not available, closing transmission channel.]. Reason: [smtp.moorfields-private.co.uk:25].]: [CrystalEnterprise.Smtp]

  • Meaning: The outbound connection was established, but was unable to complete the message transaction, either because of time-out, or inadequate connection quality.
  • Resolution: Try scheduling the report again at a different time.

 

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