When scheduled reports fail to run, Business Objects will present an error message. In this article, we'll explain what each of the error messages means, and provide a suggestion to resolve the issue.
|
while trying to invoke the method com.crystaldecisions.sdk.properties.IProperty.getValue() of a null object returned from com.crystaldecisions.sdk.properties.IProperties.getProperty(java.lang.Object)
- Meaning: Report has been scheduled to create a CSV output
- Resolution: Schedule the report to be Excel output
|
|
Object could not be scheduled within the specified time interval.
- Meaning: The schedule window has an end time the same as the start time.
- Resolution: Create the end time to be a minimum of 30 mins after the start time.
|
|
connection error. [Communication error while reading data from FTP server: WSA10038]: [CrystalEnterprise.Ftp]
- Meaning: Report has been scheduled to output to ftp
- Resolution: No ftp server so schedule to Excel
|
|
server error. [Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [blackhole:25].]: [CrystalEnterprise.Smtp]
- Meaning: Email server has been deliberately set to ‘blackhole’ so emails do not get sent via the system
- Resolution: Reset the email server to what it should be to enable emails to be sent.
|
|
server error. [Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [blackhole:25].]: [CrystalEnterprise.Smtp]
- Meaning: Email server has been deliberately set to ‘blackhole’ so emails do not get sent via the system
- Resolution: Reset the email server to what it should be to enable emails to be sent.
|
|
source file error. [The system cannot find the path specified. ]: [CrystalEnterprise.Smtp]
- Meaning: The total path length including the report name is too long.
- Resolution: Rename the report name to be shorter in length and try again. If still fails then also rename folder name to be shorter in length and try again.
|
|
write error. [Error sending mail message to SMTP server. Return code: [4].]: [CrystalEnterprise.Smtp]
- Meaning: Generated output file is too large to send via email
- Resolution: Add a query filter to reduce the size of the output file that will be created.
|
|
write error. [Error sending mail message to SMTP server. Return code: [3].]: [CrystalEnterprise.Smtp]
- Meaning: Generated output file is too large to send via email
- Resolution: Add a query filter to reduce the size of the output file that will be created.
|
|
login error. []: [CrystalEnterprise.Ftp]
- Meaning: Report has been scheduled to output to ftp
- Resolution: No ftp server so schedule to Excel
|
|
An internal error occurred while calling 'openDocument' API. (Error: ERR_WIS_30270)
- Meaning: Report is corrupted
- Resolution: The report will need to be recreated
|
|
no data to fetch ("Enter value(s) for Lesson Status (Best)": no given values)
- Meaning: If the start of the message begins with “no data to fetch” this means that a report has been scheduled with a prompt that is not optional and no value has been set.
- Resolution: Change the report prompt to be an optional prompt or ensure that a value has been set in the prompt.
|
|
server error. [Error initializing SMTP server. Return code: [SMTP 421 - Service not available, closing transmission channel.]. Reason: [smtp.moorfields-private.co.uk:25].]: [CrystalEnterprise.Smtp]
- Meaning: The outbound connection was established, but was unable to complete the message transaction, either because of time-out, or inadequate connection quality.
- Resolution: Try scheduling the report again at a different time.
|
