There are two possible reasons for this:
- The Vacancy Poster account is configured to use the same vacancy poster credentials for all users, but Vacancy Poster is expecting individual credentials
- The user entered their Vacancy Poster credentials incorrectly the first time they tried to post a vacancy via Vacancy Poster
You will need to log a ticket with Kallidus Support to resolve this.
Technical notes for Kallidus support
In both of the above cases, the relevant XML node in the VacancyPosterConnector setup.XML file in the App_Data folder for the problem user(s) needs to be corrected.
With regards to scenario 2, in the setup.XML file, there is an XML node for each server, which will have the attribute autoadd="true". This means that when a new client is added, the system adds a node for Client as a child of the Server. By default this is set as autoadd="false" for new clients. This needs to be changed to true so each User from a particular Client creates a User node under Client and can add their own account details.
For single users who can't login, their User XML node needs to be deleted. Then the next time the User opens up the Marketplace Vacancy Poster page, it will prompt them to enter their credentials again.
With regards to scenario 2, in the setup.XML file, there is an XML node for each server, which will have the attribute autoadd="true". This means that when a new client is added, the system adds a node for Client as a child of the Server. By default this is set as autoadd="false" for new clients. This needs to be changed to true so each User from a particular Client creates a User node under Client and can add their own account details.
For single users who can't login, their User XML node needs to be deleted. Then the next time the User opens up the Marketplace Vacancy Poster page, it will prompt them to enter their credentials again.