In this article we'll show how to cancel an Event, and trigger an automated notification to all booked attendees to let them know. We'll also explain how to customise the automated notification - for example to explain the reason for cancellation.
Events are cancelled by deleting the Event. When an Event is deleted, the administrator will be prompted to select who should be notified and what explanation is given.
Steps to cancel an Event
- Navigate to the Event which is to be cancelled
- Select Edit to open the Event and view its properties
- Scroll to the end of the 'Details' page and select ‘Delete’
- A default cancellation email can be sent to learners. Select from the drop-down menu at the top of the screen, the category of learner who should receive the cancellation notification:
- Two text fields will appear. The first contains the text of the default Event cancellation message, in HTML format. To the second field, Administrators can add additional explanatory text which will be inserted into the default Event cancellation message, when sent to your people:
- Select either ‘Send’ or 'Do not send'. In each case, the Event will be deleted. If 'Send' is selected, the notification will also be sent
Note: when cancelled, no details of the Event will remain on the system. If you'd like to retain any information, for example, a list of the booked attendees, Select 'Report' from the Event administration menu and download the detail you need - before the Event is deleted.
With the additional message added, the cancellation notification looks like this:
New to Instructor-led training in Learn LMS? Take a look at the 'Instructor-led training checklist' article for a quick run through the key steps to create, manage, share, and report Instructor-led training.
Get deeper learning in The Academy
To get the full picture of Instructor-led training, including suggestions for good practice and tips from the Kallidus team, take a look at the 'Instructor-led training 101' Course.
To take your knowledge to the next level and find out how to work efficiently at scale with Events - including how to create an entire schedule of Events with just a few clicks - view the 'Event Hacks' Course.
The Academy is your forever free learning hub for Kallidus products including live events, eLearning videos, and more. If you're new to The Academy or know someone who is missing out on free learning, contact your Customer Experience Manager or the Support Team to sign up today!