In this article, we'll explain how an administrator can update a User's password. In most cases, a user can use the 'forgotten password' link on the Learn login page to recover their password. However, in some circumstances, an administrator may be required to change a password on a Users behalf.
Note that:
- We allow 5 incorrect username/password attempts
- On the sixth incorrect attempt, the User will be locked out for 5 minutes
- After 5 minutes the User can try again
- No administrator intervention is required
Steps to reset a User password
-
Browse to Manage Users:
- Search for a User
- Select Actions on their record:
- Select Edit
- If the User has an email address, select Send password reset email. This will send an email with a link to the person so they can reset their password. If the person does not have an email, or if you would prefer, type the password in the 'Update password' field, and contact the person to share their new password:
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