In this article, we'll explain how an administrator can update a User's password. In most cases, a user will be able to use the 'forgotten password' link on the Learn login page to recover their password. However, in some circumstances, an administrator may be required to change a password manually.
If you are unsure if you have identity server IDS6 or the earlier version (IDS3), view the article 'How to tell which version of Identity Server you have, IDS3 or the latest IDS)'.
Steps to reset a User password
- Browse to Manage Users:
- Search for the User who needs their password resetting
- Select Actions on their record:
- Select Edit
- If the User has an email address, select Send password reset email. This will send an email with a link to the person to enable them to reset their own password. If the person does not have an email, or if you would prefer, type the password in the 'Update password' field, and contact the person to share their new password:
Change a password in Learn admin
It is also possible to change a Users password directly in Learn Admin. Navigate to a User profile and select Edit:
Note that this will not send an email to the user to notify them of the change. This may be the preferred option if you're speaking with the User directly, and no email is therefore required.
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