How do you handle reminder emails for managers?

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Vicki Hancocke

March 20, 2026 17:22

Hello Community,

I wanted to see what others do with regards to managers being notified about their staffs learning. At the moment, our default setting (at course level in deadline area) is on for managers to receive these notifications too.  However, we have been receiving concerns about the amount of emails they receive from the system and I wonder whether its worth turning off this default setting for notification to managers at the course level to: Do not notify.

What has everybody else done? I'm thinking they can always see their teams learning within their dashboard anyway so don’t necessarily have to be notified each time and would cut down in the number of emails as some teams are quite big.

Thanks

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  Rachael Pearce

  April 07, 2026 09:00

  We don’t have manager emails enabled by default. Instead, we ran a targeted internal campaign to highlight how managers can use the system to monitor their team’s learning activity and completion rates, and this is now embedded within our new manager induction pathway.

  We review completion rates for mandatory training on a monthly basis. Where we identify lower completion in specific areas, we contact the relevant manager and encourage them to review their team’s data in the LMS. We also share a leaderboard-style update with our Executive and Senior Leadership Teams.

  Interestingly, completion rates tend to improve very quickly once leadership teams see their progress compared with others!

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  Paul Manley

  April 17, 2026 16:09

  I'm in an IT training team and we have some core systems users need to learn in their first week so we have some deadlines on our IT Induction courses which have emails enabled. The user gets one a day before a deadline and then every few days until completed, manager (and us) get an email a few days after the deadline has passed. 

  We tend to go with a tone of “do you / they need some help” rather than taking the big stick approach as sometimes it can be they accidentally restarted it or there was a glitch that meant it did not record progress. 

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