How do you handle reminder emails for managers?
Hello Community,
I wanted to see what others do with regards to managers being notified about their staffs learning. At the moment, our default setting (at course level in deadline area) is on for managers to receive these notifications too. However, we have been receiving concerns about the amount of emails they receive from the system and I wonder whether its worth turning off this default setting for notification to managers at the course level to: Do not notify.
What has everybody else done? I'm thinking they can always see their teams learning within their dashboard anyway so don’t necessarily have to be notified each time and would cut down in the number of emails as some teams are quite big.
Thanks
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We don’t have manager emails enabled by default. Instead, we ran a targeted internal campaign to highlight how managers can use the system to monitor their team’s learning activity and completion rates, and this is now embedded within our new manager induction pathway.
We review completion rates for mandatory training on a monthly basis. Where we identify lower completion in specific areas, we contact the relevant manager and encourage them to review their team’s data in the LMS. We also share a leaderboard-style update with our Executive and Senior Leadership Teams.
Interestingly, completion rates tend to improve very quickly once leadership teams see their progress compared with others!
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I'm in an IT training team and we have some core systems users need to learn in their first week so we have some deadlines on our IT Induction courses which have emails enabled. The user gets one a day before a deadline and then every few days until completed, manager (and us) get an email a few days after the deadline has passed.
We tend to go with a tone of “do you / they need some help” rather than taking the big stick approach as sometimes it can be they accidentally restarted it or there was a glitch that meant it did not record progress.
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We loved that the system could notify both learners and managers about deadlines but like you, managers felt a little overwhelmed by the amount of emails coming their way. However, we've kept it happening, but reduced the timeliness, as we know our managers don't hang out in Learn much other than to do their own learning, and when reviews are due.
Admittedly, we haven't amended the content of the reminders, and based on what Paul Manley has said, I think we might - it makes sense to ask what's holding them up, rather than demanding action. I like that. Thanks Paul.
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Hi all, this is a really helpful thread. Thanks for sharing.
I’m a Product Designer at Kallidus and we’re looking at updating the “My Team” area in Learn.
Quick question: how do your managers actually track their team’s learning today? I know Rachael you mentioned a targeted campaign to educate managers.
- Do they end up using the “My Team” or mostly rely on emails?
- What do they need to see at a glance?
- What’s frustrating today?
We’re aiming to make this area more actionable without adding noise. Any quick thoughts or examples would be really appreciated.
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Hi Anne,
Our managers use the ‘My Teams’ function and those that are not so good at looking at ‘My Team’ are prompted to look at it by an email from us when we spot that there is a team who are falling behind on their training.
It's most important that they see who has what mandatory training overdue at a glance and anything that has an accreditation.
I've not heard much around frustrations, other than the screen once you click into an individual can feel busy and overwhelming.
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