IT Training Teams / Course Developers
Hi all
I am an IT Trainer and have now used Kallidus Learn at 2 organisations, one in Health Care and now in Law.
I have created a number of courses using Articulate, (as well as adding videos, document link lessons and live events for our webinars).
I have created Excel files to help with adding attendances from Zoom sessions into Learn more easily and have created PowerBI reports for myself, my team and other colleagues.
I would be curious to hear from other IT trainers on their experiences, challenges and solutions.
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Hi Paul
This really resonates – we’ve had a very similar experience using Kallidus to support live IT and systems training alongside digital learning.
One of our biggest challenges is scalability of in‑person systems training. We know from feedback and experience that live, hands‑on training can have a much bigger impact for complex systems, but with employees spread all over the country it just isn’t efficient. Getting people released from roles, travelling to the same location, and lining up diaries meant we often struggled to get “bums on seats”. Even with multiple IT trainers in place, we still ended up with long waiting lists, which slowed onboarding and left teams under‑confident in the meantime. We tried doing training over MS Teams, but they may as well just watch a webinar if they only have one screen and can't practice anything at the same time… So we inevitably end up with a lot of employees being shown how to use systems by other employees rather than through official training, so they learn how to do things the quick way and not necessarily the right way, which creates a risk of people picking up bad habits.
On top of that, complex transactional systems (like ERP's) don’t always translate neatly into digital learning. Digital Learning created in house works really well for foundations – understanding processes, navigation and the “why” – but there can still be a gap between what people see in training content and what they experience in the live system, especially when permissions or workflows differ. And that can impact confidence rather than building it.
Keeping content current is another ongoing challenge. Live systems change quickly, and without very tight ownership, digital content can date fast – which affects trust in the learning.
Our biggest takeaway has been that we have to offer a blended approach. It gives consistency, scale and visibility, and helps address the efficiency challenge of live training, but for complex systems there’s still no full substitute for hands‑on practice. Often the constraint isn’t the LMS – it’s the nature of the systems being trained out and the logistics of live delivery.
If there weren't such things as budget constraints, I would invest more heavily in tools that can overlay systems, that offer more in the moment support and training with help buttons, pop ups and guidance when required, but a lot of these tend to work best with web based systems only. And we will be definitely looking more closely at using AI agents and bots, to help with JIT learning, but again this is only as good as the information you feed it, so with IT systems constantly evolving this could still remain a challenge to keep the ‘help’ correct. We are also using AI Talking heads in digital systems demo's now to try and make them a bit more engaging whilst also making them ‘easier’ to update than a webinar.
Really interested to hear how others are balancing impact vs scalability for systems training, in my opinion IT and systems is the most difficult subject to train out. Thanks for starting the conversation 😊
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Hi Katy Streets
That was interesting to read. As you say, with software training it's the balance between what can be done now (eLearning) and what has to be done live which needs people to be available (from both sides).
In regards to three of our key systems for new starters we've taken a blended approach in that we give them elearning to do but then have a live “follow-up” session with a trainer scheduled into their first two weeks. (We have new starters on a weekly basis). The follow-ups give us a chance to reinforce key messages, ensure certain things have been understood, and also give the users that opportunity to ask questions.
We also support them with a Teams chat for each new starter cohort for their induction period where they can just pop things into the chat as and when they have questions or need help.
For people that are not new starters we have a lot of elearning now available but if people want it we offer one-to-ones (occasionally group sessions, but as you say it's about getting people together on the same date.) We also do monthly webinars on varying topics, sometimes just something we think people may find useful, other times to tie in with things like year end or system updates.0
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