We always think it's nice to put a face to a name, so here are ours.
Our team-building afternoon - November 2019
From the left: Lauren Lagomarsino, Tim Pattison, Tilly Martin, Steve Frisby, Matthew Mayes, Sheena Bolton and Alice McAnaw.
Tilly Martin - Customer Support Manager
I started my career at Kallidus in mid-2014 and have worked in several different positions during that time, including Customer Support and Programme Coordinator for our migrations to our current infrastructure platform partner.
I really enjoy heading up the Customer Support team, as it allows me to build great relationships with our customers, influence change and continual improvement across the business and help coach the next generation of Customer advocates.
Outside of work, I am a massive book worm, nature lover and creative-crafter (I enjoy anything where I can make something beautiful while making a mess).
Steve Frisby - Senior Technical Support Analyst
I have been with Kallidus and working with our customers since 2002. What has been really great about working here is that we build such strong relationships with our customers and really get to understand their needs and help them get the most out of their systems.
My role has changed over the years but my primary focus has always been helping customers and aiming for 100% customer satisfaction.
On a personal note, I am married, have two teenage daughters, love cycling and going on long walks across the Cotswolds with our dog Fletcher as a family.
Lauren Lagomarsino - Technical Support Analyst
Tim Pattison - Technical Support Analyst
With many years’ experience in Software Support working with Charities and Local Authorities to provide Accessible Transport services, I joined Kallidus in November 2017 after making a move away from the Transport Sector into L&D systems.
The range of products provided by Kallidus makes for an interesting and varied time in the Support Team and as our product line expands, I’m now gaining an insight into Recruitment and Performance Management systems.
Outside of work, my main interest is music and although no longer performing professionally I still like to record the occasional tune in my home studio.
Alice McAnaw - Customer Support Analyst
Matthew Mayes - Customer Support Analyst
Sheena Bolton - Customer Support Analyst
I started with Kallidus in 2011 and during that time I have covered several roles starting as a trainer, and then later moving into more technically focussed roles such as my current place within the Customer Support team. I've been involved with Learning and Development for 17 years in total, and work to apply this experience when helping customers address challenges and achieve goals.
In my personal time proud holder of the position of Chair of the Board of Governors at my daughter's school; it's fascinating to see the inner workings of the British education challenges, but also excited to help shape the future of our young learners. I am also a massive advocate for the health benefits of Yoga.
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