At Kallidus we’re committed to providing you with the best experience possible. We believe this means giving you the latest features and technology and keeping you in the loop with what’s happening.
This article has been created to explain how our maintenance works, what we do, when, and how this may impact you and your colleagues.
What we do
System maintenance is essential. It's our opportunity to deal with platform issues proactively, release fixes to problems and deploy product improvement and new features. Technology and innovation mean that the amount of downtime during maintenance is massively reducing, however, on occasion it does mean that your systems will not be available.
To keep it simple, predictable and consistent for us and you we have a standard maintenance window to carry out these tasks. It is scheduled for early morning BST/GMT to ensure that as few customers as possible are impacted.
When we do it
Currently, the maintenance window is every Thursday from 6am-8am UK time.
During this window, you may experience periods of reduced service. If we are aware that the window will involve a full system outage for the duration, we will endeavor to let you know ahead of time using our status notification system https://status.kallidus.com where our schedule will be published at least 10 days in advance.
What that means for you
For you, this regular maintenance means that you will always have the latest version of our software. You can take advantage of the great new application features, gain the benefits of our continuous improvements and optimisation, and stay up to date with the latest security updates.
This may also mean that during windows when we carry out large updates or maintenance, your site will likely be unavailable. We are continually working to reduce the impact maintenance has on you and your colleagues and will keep you informed of the improvements the systems team are making.